What happened
From November 10, 2026, customer data erasure requests are processed 5 days after they are submitted. Before, they stayed pending for 10 days. An erasure request asks for a customer's personal data to be deleted.
The 5 days count from submission, whatever date the customer's latest order was placed.
Who it affects
Stores that receive customer data erasure requests. Gift card recipients are the exception, since their request waits until a scheduled gift card has been delivered.
What to do
- Update your privacy process to expect completion within 5 days.
- If a gift card is scheduled, expect its erasure to wait for delivery.
Details
The update simplifies the overall experience for managing customer data requests.
Market Manager
AI builds your sales from one sentence. They run on time and every original price comes back.
Written with AI from the source above. If something looks off, the source is what counts.
