What happened
Self-serve returns and cancellations used to be one store-wide setting. Shopify now lets you configure them for each market you sell in. Your existing settings carried over automatically.
Who it affects
Stores that sell in more than one market, where returns policies may differ by country or region.
What to do
- Go to Settings, then Customer Accounts, then Order Actions, then Manage.
- Check the store default and the return and cancel toggles for each market.
- Set up return rules for any market that doesn't have them yet.
Details
- If a market has no return rules, buyers can request returns on its orders with no time limit.
- The new Return and Cancel toggles appear next to third-party returns apps in the checkout editor, so you can compare Shopify's built-in experience with those apps.
Market Manager
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