What happened
Shopify added two new Liquid variables to the Request received customer notification. One covers return requests and the other covers cancellation requests. They show the date and time a customer submitted the request.
Who it affects
Stores that take return or cancellation requests and want customers to see when they asked. The default email has not changed.
What to do
- Open Settings > Notifications > Customer notifications > Request received.
- Click Edit code and add the date variable with a format.
Details
- Liquid is the code language used in notification templates. A variable is a placeholder that fills in a value.
- The time is when the customer submitted the request, not when the email was sent. It stays the same if you resend the email.
- The Shopify Help Center explains how to customize notification templates.
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